About Us
Our Story
Complete Care Osteopathy was established in 2021 by Dr Jordan Beltramin (Osteopath).
Jordan started the business with a dream to build a trusted, modern clinic serving Lilydale and the wider Yarra Ranges community. He chose the name Complete Care Osteopathy to represent the holistic healthcare the clinic would provide for all members of the family.
What began with a single staff member and handful of loyal patients has since grown into a bustling practice in the heart of Lilydale, offering Osteopathy, Myotherapy, Remedial Massage, Clinical Pilates, and other services.
To date, Complete Care Osteopathy has helped over 3,000 people on their journeys toward better health, mobility and wellbeing. As our team grows, we are committed to providing our patients with top-quality care.
Our Mission
Our mission is simple: to help you get better!
We are wholeheartedly committed to delivering genuine, expert care to you and your family. We go above and beyond to ensure the best health outcomes.
Our Approach
Our approach is patient-centered. We take the time to listen and understand the causes of your pain to reach a diagnosis and make a plan to help your body heal.
We're here to help you
You can book a session with one of our caring practitioners to assist you in your health journey. Click on the BOOK ONLINE NOW link below.
Rebates
private health
medicare
Workcover, tac & veterans affairs
We accept all Hicaps Private Health Funds onsite so that you can claim your rebate on the spot.
Note: Please check with your provider as to the rebate amount offered for osteopathy services.
Osteopathic treatment can be covered by Medicare if you are eligible for the Chronic Disease Management (CDM) care plan. You can be eligible for this if you are suffering from a chronic medical complaint. If you are eligible, you will need to visit your GP who will write up a referral. You can receive a maximum of five osteopathic consultations per year that Medicare will provide a rebate for.
CDM referrals will be billed at our standard consultation fees, with the Medicare rebate being billed directly to Medicare so that you are only required to pay the gap payment. Click here to read more about Medicare CDM.
Our Complete Care Osteopathy osteopaths are registered Workcover, TAC and Veterans Affairs service providers. If you are claiming osteopathic care through Workcover, TAC or Veterans Affairs, Complete Care Osteopathy requires accounts to be settled on the day of treatment.
Click here to read about Workcover and Osteopathy.
Click here to read about TAC and Osteopathy.
Click here to read about Veterans Affairs and Osteopathy.
faqs
What happens at my first consultation?
Your osteopath will ask about your problem and symptoms. This will include your medical history, any medications you are taking or other factors that may not appear to be directly related to your problem.
Your osteopath will advise you if they can treat you or you need to be referred to another health practitioner.
Your osteopath will conduct an examination and clinical tests. These include diagnostic, orthopaedic or neurological tests, movement and postural assessments, which determine how best to manage your condition.
The examination may include passive and active movements. The osteopath may lift your arms or legs and you may be asked to bend over, or be asked to perform an activity. Be sure to wear comfortable, flexible and appropriate underwear and clothing. Osteopathy takes a whole of body approach to assessment and clinical management, so your osteopath may look at the area that is troubling you, as well as other parts of your body. For example if you have a sore knee, your osteopath may also look at your ankle, pelvis and back.
Osteopaths provide a broad range of treatments. Osteopaths prescribe clinical exercises for you to do at home or work, provide manual therapy, needling techniques, lifestyle interventions and recommend equipment to help you manage your condition and function.
What qualifications does my Osteopath have?
Osteopaths in Australia undertake 4-5 years of full-time study. This consists of either a 3-year Bachelor of Health Science (Complementary Medicine) and 2 years Master of Osteopathy, or a Double Bachelor Degree: Bachelor of Health Science (Complementary Medicine) & Bachelor of Applied Science (Osteopathy).
Osteopaths are required to be registered with the Australian Health Practitioner Regulation Agency (AHPRA), maintain a current First Aid Certificate (Senior First Aid Level 2), and complete a minimum of 25 hours of continued professional development annually.
The majority of Osteopath’s in Australia register with Osteopathy Australia, which is the professional group representing Australian Osteopaths.
Do I need a referral from a GP?
No, you can make an appointment directly with your preferred clinic without a referral.
Under certain schemes you may need a referral.
If you have been diagnosed with a chronic health condition and require complex care, you may be eligible for Chronic Disease Management (CDM) assistance. The GP must complete a special referral form (PDF, 201kb) to refer you to an osteopath for treatment.
How long will my appointment take?
Your initial consultation may last around 35 - 60 minutes. This will enable your osteopath to take a thorough history, to examine you and depending upon your condition, to treat you.
Follow-up treatments are usually shorter, so please check the appointment length when booking your appointment.
How many appointments will I need?
This depends on your condition. Long term or chronic conditions may require more clinical management than acute or short term conditions. Your osteopath will discuss this with you, based on your individual needs.
In general, you may feel some change within 2-3 treatments.
What if my condition changes over time?
It is important to tell your osteopath if your medical condition or health information changes between consultations. This includes any new injuries or change of medications.
What do I need to bring?
Although there are not many conditions that require diagnostic imaging before a first appointment, if you have any X-rays, scans, diagnostic imaging, test results or reports for your injury or condition, bring them along.
What should I wear?
It’s important that you feel comfortable, so wear a loose shirt or T/shirt, and loose pants or shorts, or bring loose clothes with you to change into at the appointment.
You can check with the clinic beforehand, however often you will be asked to remove some clothing for treatment.
Do I have to remove my clothes?
Depending on the area of your body requiring treatment, your osteopath may ask you to undress to your underwear. We suggest you wear modest underwear or gym wear, so you are comfortable.
If you are asked to remove outer clothes, you should be offered a gown or covered with a towel during the treatment.
Are there additional investigations or treatments?
Depending on your condition or any concerns you have raised, your osteopath may require some further testing or referral to another health practitioner.
Following treatment and depending on your condition, your osteopath may decide that additional investigations such as X-ray, scans or blood tests are needed. Your osteopath may refer you to another health professional or to your GP.
